Elements and Performance Criteria
- Establish coordination function
- Work with the client and other services to determine the nature of service inputs
- Determine the interaction effect of all service inputs
- Develop a plan identifying all service inputs, their timeframes and expected outcomes
- Work with the services to identify the requirements and boundaries of the coordination role
- Work with the services to establish communication requirements
- Support the client accessing multiple service inputs
- Provide information to the client to establish an understanding of the coordination role
- Determine any client confusion, concerns and barriers in relation to accessing the range of services
- Where appropriate, work with the client and other services to resolve client confusion, concerns and barriers
- Work with the client to establish communication requirements
- Monitor service inputs
- Facilitate communication between services to identify duplication of service inputs
- Work with services to manage service duplication
- Work with the client and services to monitor progress toward outcomes
- Work with the client and services to identify barriers to attaining outcomes
- Work with the client and services to develop solutions to attaining outcomes in a coordinated manner
- Work with the services to minimise client confusion and concerns in a coordinated manner